Cancellation & Refund Policy

This policy applies to all paid subscriptions and one-time service engagements purchased through DexVee, a product of eNeoteric Consultancy Services Pvt. Ltd..

You may cancel your DexVee subscription at any time from your account settings or by writing to info@dexvee.com.

Cancellation takes effect at the end of the current billing period. You will retain access to the platform until that date and will not be charged for the next cycle.

We do not offer partial-period refunds for unused days within an active billing cycle.

Refunds may be considered in the following circumstances:

• Within 7 days of first purchase — if you are not satisfied with the product after onboarding, contact us within 7 calendar days of your initial subscription payment for a full refund.
• Technical failure — if a confirmed platform outage rendered the service unusable for more than 72 consecutive hours in a billing month, a pro-rated credit or refund may be issued.
• Duplicate charge — accidental duplicate payments are refunded in full within 5 business days of notification.

• Setup fees, onboarding fees, and custom implementation charges
• Subscription fees already consumed (past billing periods)
• Add-on modules or integrations activated beyond the base plan
• Professional services, training, or consulting engagements

For project-based or one-time service contracts, cancellation and refund terms are defined in the individual Statement of Work (SoW) or service agreement. In the absence of a specific clause, the following default applies:

• Cancellation before work commences — 100 % refund of any advance paid
• Cancellation after work has commenced — charges for work completed are retained; balance refunded
• Cancellation after delivery — no refund

Send an email to info@dexvee.com with:

• Subject line: Cancellation Request or Refund Request
• Your registered email address and organisation name
• Reason for cancellation or refund
• Payment reference or invoice number (if available)

We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days to the original payment method.

eNeoteric Consultancy Services Pvt. Ltd. reserves the right to update this policy at any time. Significant changes will be communicated via email to registered account holders at least 14 days before taking effect.

For questions about this policy, write to us at info@dexvee.com or call/WhatsApp +91 81151 74447.