Insights
Ideas for running operations-heavy businesses
Technical deep dives, industry insights, and practical guides — written by the team building and running DexVee, not a content mill.
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The Cost of Disconnected Sales & Delivery
When a won deal doesn't cleanly become a service ticket, work order or invoice, the cost shows up everywhere except where you're looking for it.
Read moreWhy AMC Renewals Quietly Lose Revenue
AMC and contract renewals are where recurring revenue quietly leaks. Here's why it happens and what actually prevents it.
Read moreOne Platform, Several Companies: Designing Multi-Company Workspaces
Running sibling companies on one ERP: what data isolation should cover, how workspace switching should work, and when to consolidate reporting or keep it apart.
Where AI Actually Earns Its Place in an Operations ERP
Where AI genuinely helps an Indian SMB's ERP today, from email triage and tender reading to drafting, and where money and filing should stay with people.
Why Your Receivables Don't Match the Ledger
Your AR outstanding and debtors ledger disagree. The usual causes: unapplied receipts, unbooked TDS, credit notes, drafts and migrated balances, and fixes.
From WhatsApp Message to CRM Lead and Helpdesk Ticket
How DexVee turns one inbound WhatsApp message into a deduplicated contact, a WHATSAPP-source lead, an activity and a helpdesk ticket, with media stored.
Why We Price Per Module, With GST Already Included
Why DexVee charges per module and per user, shows prices with 18% GST included, and never auto-renews. The reasoning, the trade-offs, and who it suits.
AMC Contract Billing Automation
AMC billing has a specific failure mode generic invoicing tools don't solve. Here's how to actually automate it, including GST and out-of-scope parts.
Building a Renewal-First AMC Model
For AMC-driven businesses, renewal isn't an event at the end — it's the operating model. Here's what changes when you build around that.
CRM for IT MSPs: What to Look For
Most CRM guides target one-shot sales teams. Here's what matters when you're an IT MSP running support contracts, tickets and dispatch.
ERP for Systems Integrators and MSPs
Systems integrators and MSPs don't run a typical manufacturing or retail business — here's what a generic ERP misses.
Executive Dashboards That Get Used
Most executive dashboards get built once, checked twice, and ignored after that. Here's what separates the ones people actually open every week.
CRM vs. Standalone Sales Tools, Compared
A standalone CRM and a CRM built into your ERP look similar on a demo. The difference shows up the moment a deal closes.
The State of Field Service in India, 2026
India's field service market is growing faster than almost anywhere else. Here's what the research says, and what we see on the ground.
Structuring Inventory Across Warehouses
Adding a second warehouse breaks assumptions that worked with one. Here's how to structure inventory so more locations don't compound it.
The Cost of Disconnected Sales & Delivery
When a won deal doesn't cleanly become a service ticket, work order or invoice, the cost shows up everywhere except where you're looking for it.
Why ERP Rollouts Really Fail
An honest take on why adoption erodes after go-live, and what actually keeps a team using a new system a year later.
Why Offline-First Matters for Field Apps
For engineers in basements, remote sites and patchy coverage, offline support is the difference between a usable app and one people abandon.
Why SLA Reports Don't Match Reality
SLA dashboards that look green while customers are frustrated usually have one of a handful of specific measurement problems. Here's how to find them.
Approval Workflows That Don't Bottleneck
Approval chains are meant to add control, not friction. Here's how to design them so they don't quietly become the reason nothing moves.
Real-Time Reporting vs. a BI Tool
An honest comparison of when live dashboards inside your ERP are enough, and when a separate BI layer earns its complexity.
Setting Reorder Points That Actually Work
Most reorder points are guessed, not calculated. Here's a straightforward method that accounts for lead time and demand variability.
Why AMC Renewals Quietly Lose Revenue
AMC and contract renewals are where recurring revenue quietly leaks. Here's why it happens and what actually prevents it.
How Multi-GSTIN Billing Actually Works
A practical breakdown of CGST/SGST vs IGST determination, multi-registration billing, and the mistakes we see growing businesses make.
Browse by topic
- Technical Deep Dives2 articlesHow specific parts of DexVee are built, from WhatsApp intake to sync and numbering, and the engineering decisions and trade-offs behind them.
- Industry Insights3 articlesPatterns and trends across field service, distribution, professional services and IT infrastructure businesses in India and beyond.
- How-Tos & Best Practices5 articlesPractical, step-by-step guidance for getting more out of your operations: AMC billing, reorder points, multi-warehouse stock and dashboards.
- Comparisons2 articlesHonest comparisons between approaches, architectures and tools for running sales, service, finance and support in one place.
- Architecture & Design2 articlesHow to design systems, data models and processes that hold up as a business grows: multi-company setups, approvals, numbering and more.
- Troubleshooting2 articlesDiagnosing and fixing the operational problems growing businesses hit: SLA reports that look wrong, receivables that don’t reconcile and more.
- Emerging Tech2 articlesWhat’s changing in the tools available to operations-heavy businesses, including where AI genuinely helps inside an ERP and where it doesn’t yet.
- Business Challenges2 articlesThe operational and organisational problems businesses hit as they scale, from sales-to-delivery handoffs to building on recurring AMC revenue.
- Expert Opinions2 articlesPerspective and opinion from the team building and running DexVee day to day: pricing, product choices and how we think about operations software.