For businesses managing other businesses’ infrastructure
Systems integrators and MSPs need to know what’s installed where, whose contract covers it, and how tickets connect to hardware.
The challenge
MSPs and systems integrators support infrastructure they don’t always own — routers, access points, servers, security systems — installed across many customer sites, each potentially under a different support contract with different SLAs. Losing track of what’s installed where, or which contract covers which site, turns every support call into an investigation before it can even start.
This is compounded by needing to run sales (new deployments), support (tickets against existing infrastructure) and field service (on-site maintenance and installs) as one coherent operation, not three disconnected tools.
How DexVee helps
Built by a systems integrator, for systems integrators
DexVee’s asset tracking, contract-linked support and field service tools reflect real MSP/SI operating patterns — because the team behind DexVee runs exactly this kind of business day to day.
Installed asset tracking
Every piece of customer-installed infrastructure is tracked with serial number, warranty, install date and full service history — tied to the account it belongs to.
Contract-linked support
A ticket against a customer site knows which support contract and SLA applies, instead of someone checking a spreadsheet before responding.
Dispatch for on-site work
Installs, upgrades and maintenance visits are dispatched and tracked through the same FSM workflow as break-fix support.
AMC & contract renewals
Annual maintenance and support contracts are tracked to expiry with automated pre-renewal follow-up, protecting recurring revenue.
Multi-site account view
A single enterprise customer with infrastructure across many locations is represented as one account with per-site detail, not fragmented records.
Usage & contract billing
Support and maintenance billing ties to actual contract terms and delivered work, not manual monthly invoice creation.
What this looks like in practice
- A support engineer picking up a ticket immediately sees what’s installed at that site and its full service history — no separate lookup required.
- Contract and SLA coverage is known the moment a ticket opens, instead of discovered mid-call.
- Renewal-eligible support contracts surface automatically ahead of expiry, protecting recurring MSP revenue.
Frequently asked questions
Yes — an account can have multiple linked sites/locations, each with its own installed assets and service history, while still rolling up to one enterprise account view.
Both flow through the same FSM engine but are triggered differently — break-fix comes from a ticket/service request, scheduled maintenance is generated automatically from contract terms — while sharing the same dispatch, mobile execution and reporting tools.
DexVee is built and used internally by eNeoteric Consultancy Services, a systems integrator running exactly this kind of multi-site, contract-driven support operation — the product reflects real day-to-day operating needs, not a theoretical spec.
They cover related but distinct needs. This page focuses on tracking physical installed assets — routers, servers, security systems — across customer sites. IT Services & Support Companies is for teams whose core workflow is support tickets, SLAs and recurring support-contract billing, where asset tracking is available but isn’t the starting point.
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Ready to see IT & Telecom Infrastructure in action?
Talk to our team about your specific workflow — no generic demo script, just a conversation about what you actually need.