Built for businesses whose product is a scheduled visit
Security, HVAC, electrical and equipment-maintenance businesses run on dispatch, SLAs and AMC renewals — built for that model.
The challenge
Field service businesses live and die by two things: getting the right engineer to the right site on time, and not letting AMC/maintenance-contract renewals quietly lapse. Both are hard to manage by phone call and spreadsheet once you’re running more than a handful of engineers.
Billing is often the second casualty — parts used and hours worked in the field don’t make it cleanly into an invoice, so revenue leaks through under-billing, or invoices go out late because someone has to manually reconstruct what happened on-site.
How DexVee helps
Dispatch, execution and billing, in one operating system
Field service businesses typically run on DexVee’s FSM, CRM and Finance modules together — a service request becomes a dispatched work order, the work order becomes a service report, and the service report feeds directly into billing.
Territory-based dispatch
Assign jobs by service territory and engineer availability, so dispatch decisions are based on real capacity, not who happened to answer the phone.
AMC/contract renewal tracking
Maintenance contracts auto-generate their scheduled visits and surface renewals weeks before expiry, so recurring revenue doesn’t quietly lapse.
Mobile service reports
Checklists, photos, service reports and customer sign-off are captured on-site via the mobile app, and updates made without signal sync later, instead of being reconstructed from memory.
Field-to-invoice billing
A completed work order’s parts and labour feed directly into an invoice, closing the gap where field work quietly fails to get billed.
SLA visibility
Response and resolution SLAs are tracked per contract, with breach alerts before a customer has to escalate.
Territory & engineer reporting
See utilisation, resolution time and SLA performance by territory or engineer — the data behind a hiring or territory-realignment decision.
What this looks like in practice
- Renewal-eligible AMC contracts surface automatically, instead of being discovered only when a customer asks why a scheduled visit never happened.
- Parts and labour captured on-site turn into an accurate invoice the same day, not weeks later from a technician’s notebook.
- A dispatcher can see engineer location, workload and skill match in one screen before assigning a new job.
Frequently asked questions
Yes — scheduled maintenance visits are generated per contract terms, so a monthly-visit contract and a quarterly-visit contract are both handled correctly without manual scheduling.
Load the job while you still have signal; after that, status changes, checklists, notes, photos and service reports made without a connection are saved on the phone and sync automatically once back online — useful for basement plant rooms, remote sites or patchy rural coverage.
Service territories and SLA terms can be configured per contract or per site, so a single enterprise customer with varying SLAs across locations is represented accurately, not flattened into one rule.
From our Insights
Building a Renewal-First AMC Model
For AMC-driven businesses, renewal isn't an event at the end — it's the operating model. Here's what changes when you build around that.
The State of Field Service in India, 2026
India's field service market is growing faster than almost anywhere else. Here's what the research says, and what we see on the ground.
Why Offline-First Matters for Field Apps
For engineers in basements, remote sites and patchy coverage, offline support is the difference between a usable app and one people abandon.
Why SLA Reports Don't Match Reality
SLA dashboards that look green while customers are frustrated usually have one of a handful of specific measurement problems. Here's how to find them.
Why AMC Renewals Quietly Lose Revenue
AMC and contract renewals are where recurring revenue quietly leaks. Here's why it happens and what actually prevents it.
Ready to see Field Service Businesses in action?
Talk to our team about your specific workflow — no generic demo script, just a conversation about what you actually need.