Shipping & Exchange Policy

DexVee, operated by eNeoteric Consultancy Services Pvt. Ltd., is a software-as-a-service (SaaS) platform delivered entirely online. We do not sell, ship, or deliver any physical goods. All products and services offered through DexVee — subscriptions, add-on modules, and professional services — are provided electronically.

Access to the platform is provisioned electronically and is typically activated immediately upon successful payment confirmation, or within 1 business day for accounts requiring manual setup (e.g. custom onboarding or organisation provisioning). Login credentials and access instructions are sent to the registered email address on your account.

For project-based or one-time service engagements (implementation, custom integration, consulting), delivery timelines are defined in the applicable Statement of Work (SoW) or service agreement.

As DexVee is a purely digital service, there are no shipping charges, shipping addresses, couriers, or delivery tracking involved in any purchase made through this platform.

Since our offerings are digital subscriptions and services rather than physical products, we do not offer product “exchanges” in the traditional retail sense. If you wish to change your subscription plan or the scope of a service engagement, contact us at info@dexvee.com and we will assist with an upgrade, downgrade, or scope change.

For cancellations and refunds, please refer to our Cancellation & Refund Policy.

If you do not receive access credentials or onboarding instructions within the expected timeframe after a successful payment, please contact us immediately at info@dexvee.com or call/WhatsApp +91 81151 74447, quoting your payment reference or invoice number.

eNeoteric Consultancy Services Pvt. Ltd. reserves the right to update this policy at any time. Significant changes will be communicated via email to registered account holders at least 14 days before taking effect.

For questions about this policy, write to us at info@dexvee.com or call/WhatsApp +91 81151 74447.