Adoption doesn’t stop at go-live — and neither do we
Role-based training for new hires, refresher sessions as workflows evolve, and priority support with a fast answer.
The challenge
Team turnover means new hires join without the training the original team got at launch, and workflows evolve as a business grows — but training materials rarely keep up. Within a year, half the team is using the system inconsistently, and adoption quietly erodes.
When something breaks or a workflow question comes up, teams need a fast, knowledgeable answer — not a ticket that sits for three days in a generic support queue.
How DexVee helps
Training and support built around how you actually operate
Support isn’t generic — the team responding already understands your specific configuration, workflows and history, because they were part of (or have access to) your original implementation.
New-hire onboarding
Role-based training materials and live sessions for new team members, so onboarding doesn’t rely on a tenured colleague explaining the system informally.
Workflow refreshers
As your processes evolve, we run refresher sessions on new or changed workflows — configuration doesn’t drift silently from how the team actually works.
SLA-backed support
Priority support tiers come with defined response-time SLAs, so a blocking issue gets a fast answer, not an open-ended wait.
Direct access, not a ticket bot
Support requests reach people who understand ERP workflows and your specific setup — not a first-line script-reading queue.
Documentation & knowledge base
Internal documentation of your specific configuration and workflows is maintained as part of the engagement, not left to tribal knowledge.
Quarterly check-ins
Periodic reviews surface underused features, workflow gaps, or upcoming needs (like a new module) before they become urgent.
What this looks like in practice
- A new hire is productive in the system within days, not weeks of shadowing a colleague.
- A blocking support issue gets a same-business-day response instead of sitting in an unread queue.
- Configuration stays aligned with how the business actually works, instead of drifting away from what was set up at launch.
Frequently asked questions
Standard support is included with every plan; SLA-backed support with tighter response times is available on Enterprise — see dexvee.com/pricing or talk to us for the specifics that fit your team.
Yes — ongoing role-based training is part of our support engagement, not a one-time launch event. New hires and workflow changes are both covered.
Yes — configuration isn’t frozen after implementation. Quarterly check-ins (or an ad-hoc support request) are the usual path to adjust workflows as your business changes.
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Ready to see Training & Support in action?
Talk to our team about your specific workflow — no generic demo script, just a conversation about what you actually need.