Terms of Service

By accessing or using DexVee (“the Service”), operated by ENEOTERIC CONSULTANCY SERVICES PRIVATE LIMITED(“we”, “us”, or “our”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these terms.

DexVee is an enterprise workforce and business management platform providing CRM, Field Service Management, Helpdesk, Finance, HR, and related modules through a web application and mobile applications. The Service is provided to registered organisations and their authorised users only.

Certain features — in-app voice calling, WhatsApp-based customer communication, SMS/email OTP delivery, and location capture during field-service work orders — are provided using third-party service providers and involve the processing of related data as described in our Privacy Policy. Where your organisation enables call recording, calls placed through the Service may be recorded; you will be notified at the start of any recorded call.

• You are responsible for maintaining the confidentiality of your credentials.
• You must notify us immediately at info@dexvee.com of any unauthorised use of your account.
• You must not share your account credentials with anyone.
• You must use the Service in compliance with all applicable laws and regulations.
• Individual user accounts are provisioned by your organisation’s administrator. Account terms between you and your organisation govern your access rights.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Upload or transmit malicious code, viruses, or any software intended to damage or interfere with the Service.
• Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use automated tools to scrape, crawl, or extract data from the Service without prior written consent.
• Impersonate any person or entity or misrepresent your affiliation.

All intellectual property rights in the Service — including software, design, trademarks, and content — are owned by or licensed to ENEOTERIC CONSULTANCY SERVICES PRIVATE LIMITED. You are granted a limited, non-exclusive, non-transferable licence to use the Service solely for your organisation’s internal business purposes. No other rights are granted.

Data you input into the Service (“Customer Data”) remains your property. We process Customer Data only as instructed and as described in our Privacy Policy.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described therein.

We aim to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, upgrades, or take the Service offline for operational reasons. We will endeavour to provide reasonable advance notice of planned downtime.

To the maximum extent permitted by applicable law, ENEOTERIC CONSULTANCY SERVICES PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses arising from your use of the Service.

Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the fees paid by you (or your organisation) in the twelve months preceding the claim.

We may suspend or terminate your access to the Service at any time if you violate these Terms. Your organisation’s administrator may deactivate your account at any time. You may request deletion of your account and personal data by contacting us at info@dexvee.com, as described in our Privacy Policy.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

For questions about these Terms, contact us at info@dexvee.com.