The job sheet, the sign-off and the service report, on the engineer’s phone
The DexVee mobile app for iOS and Android gives field engineers their work orders, a GPS-stamped status trail, customer sign-off and a service report the customer can receive by email, all on the same records the office works from.
The challenge
Most field service teams still run the last mile on paper and phone calls. An engineer gets the address over WhatsApp, finishes the job, collects a signature on a printed sheet and phones the office to say it is done. Whatever was actually found and fixed is typed up later, if at all, by someone who wasn’t there.
That gap costs more than admin time. Without a timestamp and a location, there is no reliable answer when a customer disputes whether anyone turned up. Without a signed report, a completed job is hard to invoice and harder to defend. And when the engineer’s notes and photos live in a personal phone gallery, the next engineer at that site starts from nothing.
Connectivity makes it worse. Plant rooms, basements and server rooms are exactly where field work happens, and they are often where the signal drops. A field app that loses an engineer’s update the moment the network goes is one engineers stop trusting, and they go back to calling the office.
How DexVee helps
Execution on the phone, records in the office, nothing re-typed
The DexVee mobile app works on the same work orders, tickets and accounts as the web dashboard. Engineers update the job where they are standing, and the office sees the status, location, signature and report without anyone calling in.
Work orders with full context
Engineers see the work orders they are assigned to, filtered by status and searchable, with the client, schedule, site address, linked ticket, estimate and invoice, and AMC or contract coverage with an expiry warning.
GPS-stamped status updates
Moving a job to In Progress or Completed records a GPS fix with the change, on a best-effort basis, so the office has a time and place for each step. A Navigate button opens the site in Google Maps, and Call Client starts a call.
Customer signature at completion
Marking a job Completed opens a signature pad, so the customer signs on the engineer’s phone, not on paper that has to be scanned and filed later.
Photos, notes and checklists
Engineers add timestamped field notes, upload photos from the camera or gallery, and tick or add checklist items with a progress bar, all against the work order.
Service reports, emailed as PDF
After completion the engineer writes the service report: summary, diagnosis, work performed, parts used, recommendations, labour hours and follow-up. It can be viewed as a PDF and emailed to the customer.
Updates queued when the signal drops
Status changes with GPS and signature, checklist ticks, notes, photos, new service reports and attendance are saved on the phone without signal and sync automatically, with a pending-sync banner. Anything the server rejects is kept for retry.
What this looks like in practice
- A completed job reaches the office with a timestamp, a GPS fix, the customer’s signature and a service report, without the engineer phoning in.
- An update made in a basement with no signal is not lost: it waits on the phone and syncs when the engineer is back in coverage.
- Ticket-linked technical visits can’t be closed until the engineer has checked in and out, so the visit record matches what happened on site.
Frequently asked questions
Partly, and we’d rather be precise. Updates made without signal are queued on the phone and synced automatically once it reconnects: status changes with GPS and signature, checklist ticks, notes, photos, new service reports and attendance. There is no offline cache for viewing, so an engineer needs signal to load the job list or a job’s details. Open the job before heading into a basement and it stays on screen.
Yes. The DexVee mobile app runs on iOS and Android as one app, and your team signs in with a mobile OTP or with email and password. Face ID or fingerprint unlock is offered after an email-and-password sign-in. Access is given to your team when your workspace is set up.
Attendance check-in and check-out with GPS, leave requests and balances, a time tracker, expenses with a receipt photo, tasks, helpdesk tickets with an SLA badge on the ticket screen, and a read-only inventory catalogue with barcode scanning. Field Service screens are available to the Admin, System Engineer and Technical Presales roles.
Push notifications go out when a ticket or a technical visit is assigned to someone, for inbound WhatsApp and SMS messages, and for CRM approvals. There is no push notification for a newly assigned work order yet, so engineers see new work orders in their list in the app.
From our Insights
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