Frequently asked questions

DexVee’s free Starter gives you CRM + Helpdesk free forever for up to 5 users, no credit card needed. Beyond that you pay per user per month for only the modules you use — CRM, Books, Inventory, Field Service, Helpdesk, HR, Projects, Bids and Marketing — and listed prices include 18% GST, so checkout charges exactly what you see. Annual billing costs 10× the monthly price (2 months free). Accounts & Contacts, Documents, Reports & Dashboards and Users/Roles & Settings are always included free. Multi-organisation deployments are on custom Enterprise pricing. See dexvee.com/pricing for current per-module prices.

Yes — every module has a 14-day free trial, no credit card required. When a trial ends, the trialled modules pause until you subscribe; Starter’s CRM + Helpdesk stay free for up to 5 users. See dexvee.com/pricing for details.

Yes — because pricing is per module and per user, you can add modules or seats as your team and needs change, without moving your data anywhere. When you outgrow a single organisation, talk to us about Enterprise.

Implementation is scoped separately from the subscription plan, since the effort varies by how many modules and how much data migration is involved. See our Implementation service page for what’s typically included.

A single-module rollout for a small team can go live in 2-3 weeks; a multi-module, multi-office implementation typically runs 6-10 weeks. See our Implementation service page for the full process.

Yes — data migration is a structured part of implementation, including field mapping, a staged test migration, and validation before go-live. See our Data Migration service page.

Yes, role-based training is included as part of implementation, with ongoing refresher training available afterward — see our Training & Support service page.

Yes — DexVee is built multi-tenant from the ground up, with organisation-scoping enforced at the data-access layer so one organisation can never read or write another’s records. See our Technology page for more detail.

Yes — GST calculation across multiple state registrations (CGST/SGST/IGST), PAN capture and GST-compliant invoice formatting are built into the Finance module natively.

Your data remains yours — we support data export on request. Specific terms are covered in our Terms of Service; reach out to discuss your situation before deciding to leave and we’ll help however we can.

Access to customer data is restricted to authorised support and engineering staff on a need-to-know basis, consistent with our Privacy Policy.

Standard support is included with every plan. SLA-backed support with tighter response times is available on Enterprise — see our Training & Support service page for details.

Yes — configuration isn’t frozen after implementation. Quarterly check-ins (or an ad-hoc support request) are the usual path to adjust workflows as your business changes.

Our support team operates primarily in English and Hindi. Reach out and we’ll let you know what’s possible for your team’s specific needs.