AMC visits that schedule themselves, and dispatch that doesn’t depend on a phone call
AMC management software for India — recurring maintenance visits auto-generated from contract terms, dispatched by territory, and tracked to SLA.
The challenge
Once a business is running more than a handful of AMC contracts, manually scheduling each maintenance visit stops being sustainable. Someone has to remember which customer is due a visit this month, check engineer availability, and coordinate over phone calls or a WhatsApp group — a process that scales badly and fails quietly: a missed visit usually isn’t discovered until the customer complains, or worse, until it’s the reason they don’t renew.
Different contracts often run different visit frequencies — monthly, quarterly, comprehensive vs non-comprehensive coverage — which makes a single shared calendar or spreadsheet even harder to keep accurate. And even when a visit does happen, if there’s no structured record of what was done, parts used, and customer sign-off, that visit doesn’t reliably turn into an accurate invoice either.
AMC management software built for the Indian market needs to handle this specific pattern natively: a contract drives both a recurring visit schedule and a recurring — or usage-based — billing cycle, engineers need mobile tools that work with patchy connectivity across cities and semi-urban sites, and GST-compliant invoicing needs to be generated from what actually happened on-site, not reconstructed from memory.
How DexVee helps
From contract terms to a dispatched, executed, billed visit — automatically
DexVee’s AMC and maintenance scheduling is generated directly from each contract’s terms, dispatched through the same Field Service Management engine as break-fix support, and closes out into a structured service report that feeds billing.
Contract-driven visit generation
Scheduled maintenance visits are generated automatically against each contract’s terms — a monthly-visit AMC and a quarterly-visit AMC are both handled correctly without anyone manually scheduling either.
Territory-based dispatch
Visits are assigned by service territory and engineer availability, so a scheduled AMC visit lands with the right engineer automatically instead of being coordinated over a phone call.
Mobile execution, with updates queued offline
Engineers work their jobs from the mobile app — status changes, checklists, photos, customer sign-off and the service report. Updates made without signal are queued on the phone and sync once back online; the job itself needs to be loaded while there’s signal.
SLA tracking per contract
Response and resolution SLAs are tracked against each contract’s terms, with breach alerts before a customer has to escalate — not discovered after the fact.
Structured service reports
A service report is generated at visit close-out — parts used, work performed, sign-off — and can be shared with the customer immediately, instead of typed up later from memory.
Feeds directly into billing
When a visit is completed with billable parts or services, DexVee drafts the invoice in Finance automatically, closing the gap where field work quietly goes unbilled.
What this looks like in practice
- A monthly and a quarterly AMC contract are both scheduled correctly without a dispatcher manually tracking which is due when.
- A completed visit turns into an accurate invoice the same day, with parts and labour captured on-site — not weeks later from an engineer’s notes.
- SLA breaches on a maintenance contract are visible before the customer has to call and ask why nobody showed up.
Frequently asked questions
Yes — scheduled visits are generated per contract terms, so a customer on a monthly-visit plan and another on a quarterly-visit plan are both scheduled correctly and independently.
No — an incomplete or rescheduled visit stays tracked against the contract with its updated status, so it doesn’t silently fall off the schedule the way an informal reschedule over a phone call often does.
Partly. Updates made without signal — status changes, checklist ticks, notes, photos, signatures and service reports — are queued on the phone and sync automatically once the device reconnects. There’s no offline cache for viewing, so the job needs to be opened while there’s signal.
The same Field Service Management engine handles both — scheduled AMC visits are generated from contract terms, while break-fix requests come from a ticket or service request, but both flow through the same dispatch, mobile execution and reporting tools.
From our Insights
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For engineers in basements, remote sites and patchy coverage, offline support is the difference between a usable app and one people abandon.
Why SLA Reports Don't Match Reality
SLA dashboards that look green while customers are frustrated usually have one of a handful of specific measurement problems. Here's how to find them.
Why AMC Renewals Quietly Lose Revenue
AMC and contract renewals are where recurring revenue quietly leaks. Here's why it happens and what actually prevents it.
Ready to see AMC & Maintenance Scheduling in action?
Talk to our team about your specific workflow — no generic demo script, just a conversation about what you actually need.